Firebot.ai – Terms and Conditions

Last Updated: 16/02/2026

These Terms and Conditions (“Agreement”) govern the use of the Firebot.ai software-as-a-service platform (“Service”) provided by Affinity Networks Ltd (“Company”, “we”, “our”, or “us”), a company registered in the United Kingdom.

By subscribing to or using the Service via Microsoft Commercial Marketplace, you (“Customer”) agree to be bound by these Terms.

1. Service Description

Firebot.ai is an Azure-native SaaS platform designed to automate firewall change governance, policy validation, risk assessment, compliance workflows, and deployment orchestration for regulated enterprises.

The Service is delivered via Microsoft Azure infrastructure and may integrate with third-party systems including (but not limited to):

Microsoft Entra ID

ServiceNow

Firewall vendors (e.g., Palo Alto Networks)

Other enterprise IT systems configured by Customer

2. Eligibility

The Service is intended for use by businesses and organisations only. By accepting these Terms, Customer represents that it has the authority to bind its organisation.

3. License and Access

Subject to payment of applicable fees and compliance with this Agreement, Company grants Customer a limited, non-exclusive, non-transferable right to access and use the Service for internal business purposes.

Customer shall not:

Reverse engineer or attempt to extract source code

Resell, sublicense, or redistribute the Service

Use the Service for unlawful or malicious purposes

Attempt to bypass security controls

4. Customer Responsibilities

Customer is responsible for:

Maintaining secure credentials and access controls

Configuring integrations correctly

Ensuring firewall deployment approvals are internally authorised

Verifying changes before production deployment where required

Customer acknowledges that Firebot.ai automates workflows based on inputs, configurations, and approvals provided by Customer personnel.

5. AI and Automation Disclaimer

Firebot.ai uses AI-assisted analysis to support policy interpretation, compliance validation, and risk assessment.

Customer acknowledges:

AI outputs are advisory in nature

Final approval authority remains with Customer

Company does not guarantee regulatory approval or compliance outcomes

Customer remains responsible for final production deployment decisions

6. Fees and Billing

Fees are governed by the pricing terms published in Microsoft Commercial Marketplace.

Unless otherwise agreed:

Fees are subscription-based or usage-based (e.g., per policy change)

Payments are processed through Microsoft Marketplace

Fees are non-refundable except as required by law

7. Data Protection and Security

Company implements industry-standard security controls including:

Azure-native hosting

Encryption at rest and in transit

Role-based access control

Managed identities and secret management

Customer retains ownership of its data.

Company acts as a data processor where applicable and processes Customer data solely for purposes of delivering the Service.

For EU/UK customers, data processing aligns with applicable data protection laws including UK GDPR and EU GDPR.

8. Confidentiality

Each party agrees to protect confidential information disclosed under this Agreement and not use such information except to perform obligations under this Agreement.

9. Intellectual Property

All intellectual property rights in the Service, including underlying software, AI models, orchestration logic, and documentation, remain the exclusive property of Company.

Customer retains ownership of its data, configurations, and firewall policies.

10. Availability and Support

Company will use commercially reasonable efforts to maintain Service availability.

Maintenance windows may occur periodically.

Support levels, if applicable, are defined in the relevant Service Level Agreement (SLA), if provided separately.

11. Limitation of Liability

To the maximum extent permitted by law:

Company shall not be liable for indirect, incidental, special, or consequential damages

Company’s total liability shall not exceed the fees paid by Customer in the twelve (12) months preceding the claim

Nothing in this Agreement excludes liability for fraud, wilful misconduct, or liability that cannot be excluded under applicable law.

12. Indemnification

Customer agrees to indemnify and hold Company harmless from claims arising from:

Misuse of the Service

Unauthorized deployment decisions

Breach of these Terms

13. Term and Termination

This Agreement remains in effect for the duration of Customer’s active subscription.

Either party may terminate:

For material breach (if uncured within 30 days)

As permitted under Microsoft Marketplace subscription terms

Upon termination, Customer access will cease and data retention will follow Company’s data retention policy.

14. Governing Law

This Agreement shall be governed by the laws of England and Wales, unless otherwise required by applicable local law for Marketplace transactions.

15. Modifications

Company may update these Terms periodically. Updated versions will be published via Microsoft Marketplace listing or Company website.

Continued use of the Service constitutes acceptance of updated Terms.

16. Contact Information

Affinity Networks Ltd
[Registered Address]
United Kingdom

Email: support@firebot.ai

Website: https://www.firebot.co.uk