Terms of Use for AGRIVI AI ADVISOR AGRIVI d.o.o. serves as the service provider (“Service Provider”, “we”, “us”, “our”) of AGRIVI AI ADVISOR, a virtual assistant, to and on behalf of (Client) We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR). By using AGRIVI AI ADVISOR through WhatsApp, you consent to the collection, processing, and storage of your personal data as outlined in our Terms of Use and Privacy Policy." 1. Acceptance of Terms By accessing AGRIVI AI ADVISOR, you accept and agree to these Terms of Use and our Privacy Policy, including any amendments made sometimes. If you do not agree to these Terms, do not use AGRIVI AI ADVISOR. 2. Privacy and Data Protection We are committed to protecting your privacy and personal data. AGRIVI AI ADVISOR collects, processes, and uses your personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy. By using AGRIVI AI ADVISOR, you consent to such processing, and you warrant that all data provided by you is accurate. Personal Data Collection: We collect personal data necessary for providing our services and improving your user experience. This may include but is not limited to, first name, last name and phone number for the purpose of exchanging messages via WhatsApp. Use of Data: Your data is used to personalize your messaging experience, communicate with you via WhatsApp, and improve our services. Data Sharing and Transfer: We do not share your personal data with third parties, except as required by law or as necessary for the provision of our services. Your Rights: You have the right to access, correct, delete your personal data, and restrict its processing. You also have the right to object to processing and the right to data portability. 3. User Conduct You agree to use AGRIVI AI ADVISOR lawfully and only for the purposes intended. You must not use AGRIVI AI ADVISOR to send spam, unsolicited messages, or any material that violates another person's rights. 4. Intellectual Property All intellectual property rights in AGRIVI AI ADVISOR and its content, features, and functionality are owned by us or our licensors. You may not use any content without our express written permission. 5. Limitation of Liability AGRIVI AI ADVISOR provides information and data of an informative nature, and the provided information cannot be considered a recommendation or advice. To the maximum extent permitted by law, the Service Provider will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the AI Advisor service. Privacy Policy for AGRIVI AI ADVISOR This Privacy Policy outlines how Service Provider ("we", "us", "our") collects, uses, and protects your information when you use AGRIVI AI ADVISOR, the AI-driven assistant provided through WhatsApp. We are committed to ensuring the privacy and security of your personal data in compliance with the General Data Protection Regulation (GDPR). 1. Information We Collect Personal Data: We collect personal data that you voluntarily provide to us, such as your name, email address, phone number, and the content of your messages when you interact with AGRIVI AI ADVISOR through WhatsApp. Usage Data: We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as messages you exchange with AGRIVI AI ADVISOR, time of interaction. 2. How We Use Your Information - To provide and maintain AGRIVI AI ADVISOR service on the behalf of the Customer. - To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested via messages on WhatsApp. - To improve our Service - To communicate with you, including responding to your inquiries, comments, and requests via messages. - To provide you with news, special offers, and general information about products, services, and events which are offered, via messages. Below are the different scenarios under which we may share your information with third parties: - Third-party service providers, sub processors, and consultants: AGRIVI d.o.o., as a service provider of AGRIVI AI ADVISOR, engages certain third-party service providers, sub processors, and consultants to carry out certain data processing functions to provide the Services. These third parties are limited to only accessing or using your information to provide services to us and must provide reasonable assurances they will appropriately safeguard your information. An up-to-date list of our sub-processors is below. Sub-processor Purpose Microsoft Cloud Infrastructure / AI Platform Infobip d.o.o. Communication channel integrator Meta (WhatsApp) Communications platform 3. Sharing Your Personal Data We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. 4. Data Security We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. 5. Your Data Protection Rights Under GDPR Under GDPR, you have various rights, including: - Right to Access: You have the right to access your personal data as regulated by terms of service and privacy policy of [Communication Channel Provider's Name], as your selected communication channel provider. - Right to Rectification: You have the right to have your information corrected if that information is inaccurate or incomplete as regulated by terms of service and privacy policy of [Communication Channel Provider's Name], as your selected communication channel provider. - Right to Erasure: You have the right to request the erasure of your personal data from AGRIVI AI ADVISOR by sending a request to data-protection-officer@agrivi.com, under certain conditions. Please note that while we will facilitate your request to the extent feasible within our control, the ultimate ability to erase your personal data may be subject to the capabilities and procedures provided by [Communication Channel Provider's Name], as your selected communication channel provider." - Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions. - Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions. - Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. 6. Changes to This Privacy Policy - We may update our Privacy Policy from time to time. We will notify you of any changes.