Terms and Conditions Upon sizing and evaluating your environment, we will provide you with a comprehensive budget for 1, 2, and 3 years of SOC + MXDR services. Customers are only eligible to select incident response retainer hours as value-added services with 3-year options and they cannot be combined with any other value services. All value-added services are to be utilized in the first 12 months of signing the contract. Any services not utilized or requested by the customer within twelve (12) months from the date of contract execution shall be deemed expired and forfeited.