Terms and Conditions: By purchasing or subscribing to this managed service offering, the customer (“Customer”) agrees to be bound by these Terms and Conditions (“Agreement”) with Computer World (“Provider”), a Microsoft Partner delivering managed networking solutions on Azure. If you do not agree to these terms, do not proceed with this offer. ________________________________________ 1. Scope of Services Computer World will deliver the following managed networking services as described in the offer listing: • Azure Firewall Manager Add-on • SD-WAN Integration Appliance • VNet Peering Orchestration Tool/Management The scope, deliverables, and service hours will be defined in the Statement of Work (SOW) or agreed upon directly with the Customer after the purchase is completed. ________________________________________ 2. Customer Responsibilities Customer agrees to: • Provide access to their Azure environment and necessary permissions to deliver the services. • Cooperate with Computer World teams during setup, deployment, and ongoing support phases. • Ensure timely feedback and decision-making during the engagement. ________________________________________ 3. Fees and Payment Fees for this managed service will be based on the pricing published in the Microsoft Commercial Marketplace and/or governed by a mutually agreed-upon contract. All fees are non-refundable unless otherwise stated in writing. ________________________________________ 4. Service Levels and Support Computer World will provide support and service delivery based on the agreed timeline and working hours. Any SLA commitments or escalation procedures will be defined in the SOW or service documentation. ________________________________________ 5. Confidentiality Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the term of the engagement, in accordance with industry best practices. ________________________________________ 6. Data Protection and Privacy Computer World may have access to Customer data only to the extent necessary to provide the service. All data will be handled securely and in accordance with applicable data protection laws. No customer data will be stored by Computer World unless explicitly agreed upon. ________________________________________ 7. Limitation of Liability To the maximum extent permitted by law, Computer World shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business, revenue, or data, arising out of or related to this service. ________________________________________ 8. Warranties This managed service is provided “as-is” without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose, accuracy, or non-infringement. ________________________________________ 9. Termination Either party may terminate the Agreement with written notice if the other party materially breaches the terms and fails to remedy the breach within 10 business days. Upon termination, all ongoing services will cease, and outstanding payments will become due. ________________________________________ 10. Governing Law This Agreement shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain or the Kingdom of Saudi Arabia, depending on the Customer's billing location. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the applicable country. ________________________________________ 11. Amendments Computer World reserves the right to update or modify these terms. Any changes will be communicated to customers, and continued use of the services after changes are posted constitutes acceptance of those changes. ________________________________________ Contact Information Computer World Email: communique@cworldintl.com Website: https://www.cwbah.com