CANCELLATION & REFUNDS
If the project is cancelled within 7 working days of the acceptance the deposit will be refunded minus the cost for time spent on work undertaken including bank charges incurred and any intellectual work will remain the property Dotcom Software until paid for in full. 

Should the project be cancelled after 7 working days of accepting the proposal, the deposit or any progress payments made will not be refunded. Any work will remain the intellectual property of Dotcom Software until paid for in full.

A ‘cancellation fee’ at a minimum value of 15% of the total item value will be charged should the quote be cancelled post-acceptance.

NON-DISCLOSURE
Should the information provided by The Client to Dotcom Software be sensitive in nature we will undertake a non-disclosure agreement with the client for the duration of the project up until the public launch of any given campaign.

Should the Client cancel the project at any time the agreement will remain in place unless The Client has failed to meet its payment obligations in terms of the payment schedule laid out in the project costing segment of this proposal. The legal costs incurred to draw up this agreement by Dotcom Security’s lawyer are not included, The Client is free to draw up an agreement at their cost if they wish.

DEADLINES/SCHEDULE
Upon acceptance of this proposal, a final schedule will be negotiated with the client according to their needs and agreed upon between all stakeholders.
 
Dotcom Software will not be held responsible for delays in the project caused by the client not giving necessary feedback in a timeous manner or not giving the necessary content and or information in time.

TRAVEL EXCLUSIONS
Dotcom Software reserves the right to bill for any travel time and or travel expenses incurred outside of 100km radius one way from our head offices in Pretoria Centurion.

Any travelling and or accommodation expenses incurred for this project falls outside the scope of this project and will be separately agreed upon and billed between the parties.

OWNERSHIP
All architecture, designs, copywriting, development, ideas, and names will remain the intellectual property of Dotcom Software until paid for in full. Upon completion of the project and receipt of final payment the intellectual property of the items as mentioned above will be transferred to The Client.
 
1.	The Client will only be given access to any source code as well as data stored on our servers upon receipt of the final payment received.
2.	Dotcom Software retains the right to charge for time spent should The Client request artwork in a format it was not originally designed in.
3.	Dotcom Software retains the right to advertise its involvement and post the creative work on its portfolio online and in print.
4.	Upon receipt of the final payment, The Client will be given IP ownership.

WARRANTY
On Project Sign-off and Go-Live, Dotcom Software provides a 30-day warranty on all work delivered for possible bug fixes that may be required. The Warranty excludes any changes and new requests after the Go-Live date.

SATISFACTION GUARANTEE 
We strive to provide The Client with a high-quality design service that they are fully satisfied with. Hence, we offer a satisfaction guarantee on the concept development phase of certain items. 

1.	It is assumed that from the outset The Client (as specified) will be the final decision maker and that all feedback will come through him/her. The Client acknowledges that adding more decision-makers may well cause additional feedback and design options needed to be given which may well increase costs.
2.	The Client accepts responsibility for the accuracy of information supplied during the planning and analysis phase; should the information provided not be added or new information be added after design work has begun this may result in additional charges for analysis feedback.
3.	Any feedback that contradicts the initial scope or because of incorrect instruction being giving on those documents falls outside this guarantee may result in additional charges for design feedback.
4.	Feedback must be given in a period of 7 working days from analysis specifications being provided.
5.	Should the above points not be complied with by The Client the following may be applicable: - the satisfaction guarantee would be void and any changes made will be charged in addition to the quoted amounts.