Terms of Service

Our Terms of Service outline the rules and regulations for using our services. For more details, please click here.

Cancellation and Refund Policy

General Information

At koolay.com, we strive to ensure customer satisfaction. Our cancellation and refund policy applies to both standard and annual prepaid subscriptions.

Monthly Subscriptions

Refunds: Monthly subscriptions are billed at the start of the period and are non-refundable. Services can be used until the end of the current subscription period once the cancellation is processed.

Annual Prepaid Subscriptions

Refunds: Annual subscriptions are charged in full at the beginning of the billing cycle and offer access for the entire year. If you choose to cancel an annual subscription, refunds are not typically provided for the unused portion of the period. However, customer satisfaction is important to us, and we may consider refund requests on a case-by-case basis within 30 days of cancellation.

Non-refundable Services

Both monthly and annual subscriptions are generally non-refundable except in cases of service failure or significant changes to the service provided. If you feel you are entitled to a refund under these circumstances, please contact our customer service team.

Changes to This Policy

koolay.com reserves the right to modify this cancellation and refund policy at any time. Changes will take effect immediately upon being posted on our website. We encourage you to review this policy periodically.

Reference: Please click for the detail of Terms of Service 
https://www.koolay.com/terms-of-service-16/