The terms and conditions are defined and agreed to in the Pivotal Innovator software subscription agreement with an organization. Here is a summary of the terms and conditions:
-	A subscription provides access and use of the Pivotal Innovator software-as-a-service platform.
-	Subscriptions and payment terms are often monthly but may vary depending on the agreement with the purchasing organization.
-	Users are granted access by the purchasing organization.
-	Data and content created by the users is owned by the purchasing organization.
-	Privacy and security are provided as part of the subscription (the privacy policy can be provided upon request).
-	Pivotal Innovation retains ownership of the software and related intellectual property, which are licensed under the subscription agreement.
-	Liability is limited to the resolution of issues, redelivery of services, or pro-rata refunds.