RELAB

Relab Terms Of Use

1. APPLICATION OF TERMS
1.1 These Terms apply to your use of the Services (as that term is defined below). By accessing or using Relab, or by clicking I have read and agree to the Legal Terms, Privacy (or similar): 

A.   you agree to these Terms; and

B.   where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.

1.2  If you do not agree to these Terms, you are not authorised to access and use the Services, and you must immediately stop doing so.

 

2. CHANGES
2.1  We may change these Terms at any time by posting an updated version of these Terms to Relab or to our Website.  Unless stated otherwise, any change takes effect from the date the updated terms are posted to Relab or our Website.  You are responsible for ensuring you are familiar with the latest Terms.  By continuing to access and use the Services from the date on which the Terms are changed, you agree to be bound by the changed Terms. 

2.2  These Terms were last updated on March 3rd 2021

 

3. INTERPRETATION
In these Terms:

Authorised User means any person, other than you, that uses the Services with your authorisation from time to time, including your personnel.

Certificate of Title means a record of land ownership and the rights and restrictions that apply to the land issued by the New Zealand Registrar-General of Land.

Confidential Information means any information that is not public knowledge and that is obtained from the other party in the course of, or in connection with, the provision and use of the Services.  Our Confidential Information includes Intellectual Property owned by us (or our licensors), including the Software.  Your Confidential Information includes the Data.

Software means the software owned by us (and our licensors) that is used to provide the Services.  

Data means all data, content, and information (including personal information) owned, held, used or created by you or on your behalf that is stored using, or inputted into, the Services.

Fees means the applicable fees set out on our pricing page on the Website at www.relab.co.nz/pricing or as agreed otherwise in writing between you and us, as may be updated from time to time in accordance with clause 10.7.

 

Force Majeure means an event that is beyond the reasonable control of a party, excluding:

an event to the extent that it could have been avoided by a party taking reasonable steps or reasonable care; or
a lack of funds for any reason.
 

Free Version means a version of Relab for which no Fees apply but excludes the Title Services.

including and similar words do not imply any limit.

Information means any data, information, text, images, or other material contained within or sourced from Relab, including any property information, generated reports, photos and maps, and includes any information generated using the Information.

Intellectual Property Rights includes copyright and all rights existing anywhere in the world conferred under statute, common law or equity relating to inventions (including patents), registered and unregistered trade marks and designs, circuit layouts, data and databases, confidential information, know-how, and all other rights resulting from intellectual activity.  Intellectual Property has a consistent meaning, and includes any enhancement, modification or derivative work of the Intellectual Property.

Objectionable includes being objectionable, defamatory, obscene, harassing, threatening, harmful, or unlawful in any way.

a party includes that party’s permitted assigns.

a person includes an individual, a body corporate, an association of persons (whether corporate or not), a trust, a government department, or any other entity.

personal information means information about an identifiable, living person.

personnel includes officers, employees, contractors and agents, but a reference to your personnel does not include us.

Privacy Act means the New Zealand Privacy Act 2020.

Professional Version means a paid version of Relab.

Relab means a cloud-based software portal on the Website where users can access property information and otherwise having the core functionality described on the Website, as the Website is updated from time to time, including the Professional Version and the Free Version.

Services means Relab and the Title Services.

Start Date means the date that you set up an account to use the Services or first access or use the Services, whichever is the earlier.

Subscription Period means the subscription period you have selected for the Services (e.g. monthly, annual, multi-year).

Terms means these terms titled Relab terms of use.

Third Party Charges means any fees charged to you by third parties in relation to your transaction, including any taxes, duties or other liabilities imposed by any governmental agency (including any customs duty), credit card transaction fees and foreign currency conversion fees.

Title Services means the provision of Certificates of Title through Relab.

Underlying Systems means the Software, IT solutions, systems and networks (including software and hardware) used to provide the Services, including any third party solutions, systems and networks.

We, us or our means Property Portal Limited, company number 6008048.

Website means the internet site at www.relab.co.nz, or such other site notified to you by us.

Year means a 12-month period starting on the Start Date or the anniversary of that date.

You or your means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.

Words in the singular include the plural and vice versa.

A reference to a statute includes references to regulations, orders or notices made under or in connection with the statute or regulations and all amendments, replacements or other changes to any of them.

 

4. PROVISION OF THE SERVICES
4.1  We must use reasonable efforts to provide the Services:

A.  in accordance with these Terms and New Zealand law;

B.  exercising reasonable care, skill and diligence; and

C.  using suitably skilled, experienced and qualified personnel.

4.2  Our provision of the Services to you is non-exclusive. Nothing in these Terms prevents us from providing the Services to any other person.

4.3  Subject to clause 4.4 we must use reasonable efforts to ensure the Services are available during normal business hours in New Zealand. However, it is possible that on occasion the Services may be unavailable to permit maintenance or other development activity to take place, or in the event of Force Majeure. We must use reasonable efforts to publish on the Website.

4.4  Through the use of web services and APIs, the Services interoperate with a range of third party data sources and service features. We do not make any warranty or representation on the availability of those data sources and features. Without limiting the previous sentence, if a third party data or feature provider ceases to provide that data or feature or ceases to make that data or feature available on reasonable terms, we may cease to make available that data or feature to you. To avoid doubt, if we exercise our right to cease the availability of a third party data source or feature, you are not entitled to any refund, discount or other compensation.

 

5. FREE VERSION
5.1  Where we provide you Relab as a Free Version, then these Terms apply except to the extent varied in this clause 5.

5.2  The Free Version is provided to you on an as is basis, and, despite any other provision in these Terms, all conditions, warranties, guarantees and indemnities in relation to our provision of the Free Version to you are excluded to the fullest extent permitted by law.

5.3. No fees are payable for your access and use of the Free Version.

5.4. Despite any other provision in these Terms we may change or remove any feature or part of the Free Version at any time and for any reason without liability of any kind.

5.5. We may terminate your right to access and use the Free Version at any time with or without notice.

 

6. TITLE SERVICES
6.1. This clause 6 applies if you purchase a Certificate of Title through Relab.

6.2  The Certificate of Title is sourced by us through Land Information New Zealand (LINZ) and may include personally identifiable information (Personal Information). When you order a Certificate of Title through Relab, you must:

A.  comply with the provisions of the Privacy Act, including the information privacy principles in that Act, in respect of the Personal Information as if you were an “agency” under that Act;

B.  take such security safeguards as are reasonable to ensure the Personal Information is not misused and is not provided to any individual or entity that has not agreed to comply with the provisions of this clause 2.

C.  not allow the Personal Information to be indexed by any public internet web search engine and must ensure that all third parties to whom you provide the Personal Information (whether or not supplied by you in a modified form or compilation) do the same;

D.  not do, or omit to do, anything that would cause LINZ or us to breach our obligations under the Privacy Act;

E.  not use the Personal Information in Unsolicited Direct Marketing nor in recipient lists provided by you to other parties which are likely to be used for Unsolicited Direct Marketing. Unsolicited Direct Marketing means a targeted marketing communication, in any form, that the recipient has not consented to receiving; and

F.  comply with all laws and not use the Personal Information for any unlawful purpose.

6.3  We will refund to you the amount that you have paid for the Certificate of Title only:

A.  if we cannot provide you with the Certificate of Title for reasons outside our control; or

B.  as required by applicable law.

We will remit any amounts payable by us to you by crediting the debit/credit card from which your payment was made.

 

7. YOUR OBLIGATIONS
7.1  You and your Authorised Users must:

A.  use the Services in accordance with these Terms solely for:

i.  your own internal business or personal purposes; and

ii.  lawful purposes;

B.  not resell or make available the Services or the Information to any third party other than Authorised Users, or otherwise commercially exploit the Services or Information; and

C.  not publish or release the Information for release to a third party.

7.2. When accessing the Services, you and your Authorised Users must:

A.  not impersonate another person or misrepresent authorisation to act on behalf of others or us;

B.  correctly identify the sender of all electronic transmissions;

C.  not attempt to undermine the security or integrity of the Underlying Systems;

D. not use, or misuse, the Services in any way which may impair the functionality of the Underlying Systems or impair the ability of any other user to use the Services;

E.  not attempt to view, access or copy any material or data other than:

i.  that which you are authorised to access; and

ii.  to the extent necessary for you to use the Services in accordance with these Terms; and

F.  neither use the Services in a manner, nor transmit, input or store any Data, that breaches any third party right (including Intellectual Property Rights and privacy rights) or is Objectionable, incorrect or misleading.

7.3. You may invite any person to be an Authorised User by providing that Authorised User with necessary Relab account credentials. You must procure each Authorised User’s compliance with clauses 7.1 and 7.1c and any other reasonable condition notified by us to you.  You are responsible for any Authorised User account, and must ask us to delete the Authorised User’s account if you no longer wish the Authorised User to have access (e.g., where a person ceases working for you).

7.4  A breach of any of these Terms by your Authorised Users is deemed to be a breach of these Terms by you.

7.5. You are responsible for procuring all licences, authorisations and consents required for you and your Authorised Users to use the Services, including to use, store and input Data into, and process and distribute Data through, the Services.

 

8. THIRD PARTY LICENCE TERMS 
8.1. In order to provide the Services to you, Relab sources certain Information from third parties.  When you use Relab, you agree to the third party licence conditions set out in this clause 8. 

8.2. Any Information that we have attributed to Land Information New Zealand (LINZ) is made available to you under the terms of the LINZ Licence for Personal Data 2.1 and the Creative Commons Attribution 3.0 New Zealand Licence (CC BY 3.0 NZ) published at https://www.linz.govt.nz/data/licensing-and-using-data/linz-licence-for-personal-data.  

8.3. Any Information that we have attributed to MBIE is made available to you under the terms of the MBIE API Access Agreement published at https://support.api.business.govt.nz/customer/en/portal/articles/1991108-terms-and-conditions and you agree to abide by those terms if you were a party to that agreement.  This clause creates a right and benefit on MBIE and is enforceable by the MBIE for the purposes of the contractual privity provisions set out in Subpart 1 of Part 2 of the Contract and Commercial Law Act 2017.  

8.4. In relation to any Information that we have attributed to Auckland Council (Council Data), you agree that: 

A.  you have no proprietary rights to the Council Data; 

B.  you must use reasonable endeavours to ensure that the Council Data is protected at all times from unauthorised use or access by third parties;  

C.  the Council Data may contain data and information that is sourced from councils, regional councils and other local authorities; and 

D.  you must not sell, offer for sale or otherwise part possession with the Council Data. 

 

9. DATA
9.1  You acknowledge that:

A.  we may require access to the Data to exercise our rights and perform our obligations under these Terms; and

B.  to the extent that this is necessary but subject to clause 12, we may authorise a member or members of our personnel to access the Data for this purpose.

9.2. You must arrange all consents and approvals that are necessary for us to access the Data as described in clause 9.1.

9.3  You acknowledge and agree that:

A.  we may: 

i.  use Data and information about your and your Authorised User’s use of the Services to generate anonymised and aggregated statistical and analytical data (Analytical Data);  

ii.  use Analytical Data for our internal research and product development purposes and to conduct statistical analysis and identify trends and insights; and 

iii.  supply Analytical Data to third parties; 

B.  our rights under clauses 9.3aii ad 9.3aiii above will survive termination or expiry of these Terms; and  

C.  title to, and all Intellectual Property Rights in, Analytical Data is and remains our property. 

9.4  You acknowledge and agree that to the extent Data contains personal information, in collecting, holding and processing that information through the Services, we are acting as your agent for the purposes of the Privacy Act and any other applicable privacy and data protection laws.  You must obtain all necessary consents from the relevant individual to enable us to collect, use, hold and process that information in accordance with these Terms.  

9.5  When you provide personal information to us, we will comply with the Privacy Act and with our privacy policy set out at www.relab.co.nz/privacy    

9.6. You agree that we may store Data (including any personal information) in secure servers in New Zealand ,USA Singapore and USA and may access that Data (including any personal information) in New Zealand, USA and Singapore from time to time.   

9.7. You indemnify us against any liability, claim, proceeding, cost, expense (including the actual legal fees charged by our solicitors) and loss of any kind arising from any actual or alleged claim by a third party that any Data infringes the rights of that third party (including Intellectual Property Rights and privacy rights) or that the Data is Objectionable, incorrect or misleading. 

 

10. FEES
10.1  The Fees for the Professional Version (if subscribed to) will be charged to your valid debit/credit card in advance of each Subscription Period, unless we have agreed other billing arrangements with you.  Payments are processed through our third party payment provider (currently Stripe). 

10.2. The Fees for the Title Services are as stated on Relab and may be changed or updated at any time without notice.  Fees for the Title Services will be charged to your valid debit/credit card at the time of purchase, unless we have agreed other billing arrangements with you.  Payments are processed through our third party payment provider (currently Stripe). 

10.3. Unless you cancel your right to use the Professional Version prior to the end of the Subscription Period in accordance with clause 15.1b, at the end of each Subscription Period we will automatically roll over your subscription for a further Subscription Period of the same length.  We will charge the applicable Fees to you in advance of each Subscription Period. 

10.4. The Fees exclude GST, which you must pay on taxable supplies. 

10.5. If we are unable to collect the Fees from your debit or credit card (or through any agreed direct debit arrangement) for any reason, including where your card has expired or there are insufficient funds, you remain responsible for any uncollected amounts and we may suspend or cancel your access to the Services without giving you notice.  

10.6. If we have agreed to you paying the Fees other than by debit/credit card or direct debit: 

A.  you must pay the Fees: 

i.  in accordance with the payment terms we have agreed with you or where none are agreed, by the 20th of the month following the date of invoice; and 

ii.  electronically in cleared funds without any set off or deduction; and 

B.  we may charge interest on overdue amounts.  Interest will be calculated from the due date to the date of payment (both inclusive) at an annual percentage rate equal to the corporate overdraft reference rate (monthly charging cycle) applied by our primary trading bank as at the due date (or, if our primary trading bank ceases to quote that rate, then the rate which in the opinion of the bank is equivalent to that rate in respect of similar overdraft accommodation expressed as a percentage) plus 2% per annum.   

10.7. We may increase the Fees for the Professional Version with effect from the start of a Subscription Period by giving at least 30 days’ notice.  If you do not wish to pay the increased Fees, you may terminate these Terms in accordance with clause 15.1b.  If you do not terminate these Terms in accordance with clause 15.1b, you are deemed to have accepted the increased Fees. 

 

11. INTELLECTUAL PROPERTY
11.1. Subject to clauses 11.2 and 8, title to, and all Intellectual Property Rights in, the Services, the Website, and all Underlying Systems is and remains our property (and our licensors’ property).  You must not contest or dispute that ownership, or the validity of those Intellectual Property Rights. 

11.2. Title to, and all Intellectual Property Rights in, the Data (as between the parties) remains your property.  You grant us a worldwide, non-exclusive, fully paid up, transferable, irrevocable licence to use, store, copy, modify, make available and communicate the Data for any purpose in connection with the exercise of our rights and performance of our obligations in accordance with these Terms.  

11.3. To the extent not owned by us, you grant us a royalty-free, transferable, irrevocable and perpetual licence to use for our own business purposes any know-how, techniques, ideas, methodologies, and similar Intellectual Property used by us in the provision of the Services. 

11.4. If you provide us with ideas, comments or suggestions relating to the Services or Underlying Systems (together feedback): 

A.  all Intellectual Property Rights in that feedback, and anything created as a result of that feedback (including new material, enhancements, modifications or derivative works), are owned solely by us; and 

B.  we may use or disclose the feedback for any purpose. 

11.5. You acknowledge that the Services may link to third party websites that are connected or relevant to the Services.  Any link from the Services does not imply that we endorse, approve or recommend, or have responsibility for, those websites or feeds or their content or operators.  To the maximum extent permitted by law, we exclude all responsibility or liability for those websites. 

 

12. CONFIDENTIALITY
12.1. Each party must, unless it has the prior written consent of the other party: 

A.  keep confidential at all times the Confidential Information of the other party;  

B.  effect and maintain adequate security measures to safeguard the other party’s Confidential Information from unauthorised access or use; and 

C.  disclose the other party’s Confidential Information to its personnel or professional advisors on a need to know basis only and, in that case, ensure that any personnel or professional advisor to whom it discloses the other party’s Confidential Information is aware of, and complies with, clauses 12.1a and 12.1b. 

12.2. The obligation of confidentiality in clause 12.1 does not apply to any disclosure or use of Confidential Information: 

A.  for the purpose of performing a party’s obligations, or exercising a party’s rights, under these Terms; 

B.  required by law (including under the rules of any stock exchange); 

C.  which is publicly available through no fault of the recipient of the Confidential Information or its personnel; 

D.  which was rightfully received by a party from a third party without restriction and without breach of any obligation of confidentiality; or 

E.  by us if required as part of a bona fide sale of our business (assets or shares, whether in whole or in part) to a third party, provided that we enter into a confidentiality agreement with the third party on terms no less restrictive than this clause 12. 

 

13. WARRANTIES
13.1. Each party warrants that it has full power and authority to enter into, and perform its obligations under, these Terms. 

13.2. To the maximum extent permitted by law: 

A.  our warranties are limited to those set out in these Terms, and all other conditions, guarantees or warranties whether expressed or implied by statute or otherwise (including any warranty under Part 3 of the Contract and Commercial Law Act 2017) are expressly excluded and, to the extent that they cannot be excluded, liability for them is limited to NZD100; and 

B.  we make no representation concerning the quality of the Services and do not promise that the Services will: 

i.  meet your requirements or be suitable for a particular purpose; or   

ii.  be secure, free of viruses or other harmful code, uninterrupted or error free. 

C.  we exclude all warranties, representations and conditions in relation to any third party Information provided to you through the Services, including any warranties of availability, accuracy, completeness, merchantability, fitness for purpose or non-infringement. 

13.3. You agree and represent that you are acquiring the Services, and accepting these Terms, for the purpose of trade.  The parties agree that: 

A.  to the maximum extent permissible by law, the Consumer Guarantees Act 1993 and any other applicable consumer protection legislation does not apply to the supply of the Services or these Terms; and 

B.  it is fair and reasonable that the parties are bound by this clause 13.3. 

13.4. Where legislation or rule of law implies into these Terms a condition or warranty that cannot be excluded or modified by contract, the condition or warranty is deemed to be included in these Terms.  However, our liability for any breach of that condition or warranty is limited, at our option, to: 

A.  supplying the Services again; and/or 

B.  paying the costs of having the Services supplied again. 

 

14. LIABILITY
14.1. Our maximum aggregate liability under or in connection with these Terms or relating to the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, must not in any Year exceed an amount equal to the Fees paid by you relating to the Services in the previous Year (which in the first Year is deemed to be the total Fees paid by you from the Start Date to the date of the first event giving rise to liability).  The cap in this clause 14.1 includes the cap set out in clause 13.2a. 

14.2. Neither party is liable to the other under or in connection with these Terms or the Services for any:  

A.  loss of profit, revenue, savings, business, use, data (including Data), and/or goodwill; or 

B.  consequential, indirect, incidental or special damage or loss of any kind. 

14.3. Clauses 14.1 and 14.2 do not apply to limit our liability under or in connection with these Terms for: 

A.  personal injury or death; 

B.  fraud or wilful misconduct; or  

C.  a breach of clause 12. 

14.4. Clause 14.2 does not apply to limit your liability: 

A.  to pay the Fees; 

B.  under the indemnity in clause 9.7; or 

C.  for those matters stated in clause 14.3a to 14.3c. 

14.5. Neither party will be responsible, liable, or held to be in breach of these Terms for any failure to perform its obligations under these Terms or otherwise, to the extent that the failure is caused by the other party failing to comply with its obligations under these Terms, or by the negligence or misconduct of the other party or its personnel. 

14.6. Each party must take reasonable steps to mitigate any loss or damage, cost or expense it may suffer or incur arising out of anything done or not done by the other party under or in connection with these Terms or the Services. 

 

15. TERM, TERMINATION AND SUSPENSION
15.1. Unless terminated under this clause 15, these Terms and your right to access and use the Services starts on the Start Date and: 

A.  for the Free Version, continues until: 

i.  you cancel your subscription to the Free Version; or 

ii.  we terminate your access to the Free Version under clause 5.5; 

B.  for the Professional Version, continues for successive Subscription Periods until a party gives at least 30 days notice that these Terms and your access to and use of the Services will terminate at the end of the then-current Subscription Period. 

15.2. Either party may, by notice to the other party, immediately terminate these Terms and your right to access and use the Services if the other party: 

A.  breaches any material provision of these Terms and the breach is not: 

i.  remedied within 10 days of the receipt of a notice from the first party requiring it to remedy the breach; or 

ii.  capable of being remedied; or 

B.  becomes insolvent, liquidated or bankrupt, has an administrator, receiver, liquidator, statutory manager, mortgagee’s or chargee’s agent appointed, becomes subject to any form of insolvency action or external administration, or ceases to continue business for any reason. 

15.3. Termination of these Terms does not affect either party’s rights and obligations that accrued before that termination. 

15.4. On termination of these Terms, you must pay all Fees for the provision of the Services prior to that termination. 

15.5. No compensation is payable by us to you as a result of termination of these Terms for whatever reason, and you will not be entitled to a refund of any Fees that you have already paid.    

15.6. Except to the extent that a party has ongoing rights to use Confidential Information, at the other party’s request following termination of these Terms but subject to clause 15.7, a party must promptly return to the other party or destroy all Confidential Information of the other party that is in the first party’s possession or control.   

15.7. Without limiting any other right or remedy available to us, we may restrict or suspend your access to and use of the Services and/or delete, edit or remove the relevant Data if we consider that you or any of your personnel have: 

A.  undermined, or attempted to undermine, the security or integrity of the Services or any Underlying Systems; 

B.  used, or attempted to use, the Services: 

i.  for improper purposes; or 

ii.  in a manner, other than for normal operational purposes, that materially reduces the operational performance of the Services;  

C.  transmitted, inputted or stored any Data that breaches or may breach these Terms or any third party right (including Intellectual Property Rights and privacy rights), or that is or may be Objectionable, incorrect or misleading; or 

D.  otherwise materially breached these Terms. 

 

16. GENERAL
16.1. Neither party is liable to the other for any failure to perform its obligations under these Terms to the extent caused by Force Majeure. 

16.2. No person other than you and us has any right to a benefit under, or to enforce, these Terms. 

16.3. For us to waive a right under these Terms, that waiver must be in writing and signed by us. 

16.4. Subject to clause 9.4, we are your independent contractor, and no other relationship (e.g. joint venture, agency, trust or partnership) exists under these Terms. 

16.5  If we need to contact you, we may do so by email or by posting a notice on the Website.  You agree that this satisfies all legal requirements in relation to written communications.  You may give notice to us under or in connection with these Terms by emailing [insert email address]. 

16.6. These Terms, and any dispute relating to these Terms or the Services, are governed by and must be interpreted in accordance with the laws of New Zealand.  Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Services. 

16.7. Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 9.7, 11, 12, 14, 15.4 to 15.7 and 16.6, continue in force.    

16.8. If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity.  If modification is not possible, the part or provision must be treated for all purposes as severed from these Terms.  The remainder of these Terms will be binding on you. 

16.9. Subject to clauses 2.1 and 10.6, any variation to these Terms must be in writing and signed by both parties. 

16.10. These Terms set out everything agreed by the parties relating to the Services, and supersede and cancel anything discussed, exchanged or agreed prior to the Start Date.  The parties have not relied on any representation, warranty or agreement relating to the Services that is not expressly set out in these Terms, and no such representation, warranty or agreement has any effect from the Start Date.  Without limiting the previous sentence, the parties agree to contract out of sections 9, 12A and 13 of the Fair Trading Act 1986, and that it is fair and reasonable that the parties are bound by this clause 16.10. 

16.11. You may not assign, novate, subcontract or transfer any right or obligation under these Terms without our prior written consent, that consent not to be unreasonably withheld.  You remain liable for your obligations under these Terms despite any approved assignment, subcontracting or transfer.