Terms and Conditions for Storyboard HR & Payroll 
Effective Date: 18-07-2025
Developer: Vcidex Solutions Pvt Ltd 
Product Name: Storyboard HR 
Brand: StoryboardSystems 
Applicable Domains: Human Resources Management, Payroll Automation, Workforce 
Administration 
1. Collection of General Provisions 
These Terms and Conditions or "Agreement" govern the access and use of Storyboard 
HR & Payroll. Storyboard HR & Payroll is a human resource and payroll management 
package developed by Vcidex Solutions Pvt Ltd. 
The Agreement provides a legal binding contract between the Client and Vcidex. A 
Client, by subscribing, installing, or using the software, acknowledges and agrees to all 
of the clauses mentioned herein. Should you disagree with these terms, then you may 
not use the software or any services accompanying it. 
2. Software Purpose and Functionality 
Storyboard HR & Payroll is an integrated platform that assists organizations with 
complete employee lifecycle management, from employee onboarding to exit, along 
with statutory and non-statutory payroll processes. 
Key functionalities may include, but are not limited to: 
HR Core Modules: Employee records, job titles, departments, reporting structures 
Attendance & Shift Management: Biometric/API integrations, shift planning, late/early 
tracking 
Leave & Holiday Management: Custom leave types, rules, approval workflows 
Payroll Engine: Salary structure mapping, components, computation, payslip 
generation, etc. 
Compliance Automation: Provident Fund (PF), Employee State Insurance (ESI), 
Professional Tax (PT), Income Tax (TDS), and similar. 
Asset & Custodian Tracking, Appraisal Management, Exit & Relieving Processing 
The software is provided by Vcidex as cloud-hosted (SaaS) and on-premise variations, 
as defined in your service agreement. 
3. Licenses and Access Rights 
After execution of a valid commercial agreement, Vcidex grants to the Client a 
nonexclusive, nontransferable, revocable right to use the software for purposes of 
managing its internal human resource and payroll operations. 
The Client shall not: 
1. 
Share or resell or sub-license the Software to third parties 
2. Manipulate or change the architecture of the core application 
3. Use the system in a manner that contravenes labor Laws and wage codes or 
employee rights in any jurisdiction 
4. Upload any content that is offensive, discriminatory, or unlawful as per 
employment laws of any jurisdiction 
4. Data Rights and Employee Privacy 
4.1. Ownership 
All the employee and organization data uploaded into the system shall remain the sole 
property of the Client. 
4.2 Processing Operation 
Vcidex shall only act as a data processor and shall use such data only for purposes 
pertaining to the system's functioning, maintenance, and support unless otherwise 
agreed upon. 
4.3 Confidentiality 
All data processed in the system, including but not limited to salary information, 
appraisal records, personal employee information, and compliance documentation, is 
admitted as confidential. Vcidex agrees to keep this information in confidence and to 
restrict access to only authorized personnel. 
4.4 Statutory Compliance 
The client shall ensure compliance with local labor, tax, and payroll legislation. The 
software provides computational support, but such information shall not be considered 
legal or financial advice. Vcidex hereby disclaims liability for any misinterpretations or 
misuse of tax laws, employee codes, or statutory obligations. 
5. System Availability and Support 
5.1 Availability 
For SaaS-based deployments, Vcidex shall take all reasonable efforts to keep uptime 
to 99.5%, excluding scheduled maintenance. 
5.2 Support Channels 
The client may reach the support desk by: - Email  - Phone (During working hours IST)  - Web-based ticketing portal 
5.3 Service Maintenance 
Any planned update(s) or patch(es) will be carried out during off-peak hours with 
advance notice. Emergency updates may be carried out without prior notice (especially 
related to payroll logic or security vulnerabilities), to preserve the integrity of the 
environment. 
6. Subscription, Fees, and Renewals 
6.1 Payment Terms 
Subscription fees or one-time licensing charges will be indicated on the respective 
executed contract or invoice. Payment shall be made in accordance with the agreed 
billing cycles. 
Late payments may cause restriction of access, suspension, or imposition of fees. 
6.2 Price Changes 
Vcidex reserves the right to change prices with a 30-day notice to existing customers. 
These price changes shall not apply to existing contracts already signed. 
6.3 Refunds 
Payments shall be outright non-refundable except as otherwise provided in a signed 
agreement. 
7. Customization, Implementation, and Enhancements 
Storyboard HR & Payroll may be customized for organizational workflows, policies, and 
structures. All agreed-upon customization scope, delivery schedules, and fees shall be 
documented through mutually agreed statements of work (SOW). 
Any modifications made on the client’s side are not guaranteed to be compatible with 
any future product upgrades by Vcidex unless such modifications are included in the 
respective scope. 
8. Employee Self-Service (ESS) and Role-Based Access 
Storyboard HR may provide an employee or manager self-service portal, subject to 
access configuration. The Client shall be responsible for configuring and maintaining 
user roles, levels of access, and approvals. Vcidex shall not be responsible for any 
internal misuse of roles, or any unauthorized actions committed by any users owing to 
a misconfiguration. 
9. Legal and Regulatory Compliance 
Though the software aids in compliance with many Indian payroll norms and statutory 
frameworks (e.g., PF, ESI, TDS), adherence to all applicable laws remains the 
responsibility of the Client. 
Vcidex will not be held responsible for any penalty charges that are payable due to late 
or improper filing unless engaged with due to a proven system failure. 
10. Termination of Agreement 
10.1 By Client 
The Client may terminate this agreement by providing written notice within the time 
period and obligations set out in the MSA or Work Order. 
10.2 By Vcidex 
On the happening of a :- 
Vcidex reserving rights of suspending or restricting access without liability upon 
occurrence of: 
1. 
In the event of breach of these Terms, or misuse of the software 
2. Failure to make payments within a period of 30 days from due date 
3. Injuncted by any regulatory or legal obligations to discontinue service 
After termination, data will be retained for some time, that is, up to 45 days. Upon 
written request within the above time period, Vcidex will ensure the secure handover 
of the data. 
11. Limitation of Liability 
Notwithstanding anything contained in the Agreement, Vcidex Solutions Pvt Ltd will not 
be liable to a Client or his third parties for any indirect, special, incidental, or 
consequential damages, including without limitation damages for loss of business, loss 
of revenue, or loss of employee disputes, even if Vcidex has been advised of the 
possibility of such damages. 
The total cumulative liability of Vcidex, whether in contract, tort (including negligence), 
or otherwise, shall not exceed and shall in any case be limited to the total amount paid 
by the Client to Vcidex under this Agreement for the 12-month period immediately 
preceding the event giving rise to the claim for liability. 
12. Intellectual Property  
All rights, title, and interest in and to the software and related modules, source code, 
templates, user interface elements, and documentation remain vested with Vcidex 
Solutions Pvt Ltd as intellectual property. 
Storyboard HR and Storyboard Payroll, along with other product names of 
StoryboardSystems, are trademarks owned by Vcidex. 
13. Change Management and Amendments 
When amendments to these Terms of Use are made at the discretion of Vcidex, they 
shall be announced either by posting on the official website or by sending a notification 
to the Client via email, subject to the availability of such a possibility. 
Continued use of the software after such modifications shall be deemed acceptance of 
the amended Terms. 
14. Governing Law and Jurisdiction 
This Agreement will be construed and governed by the laws in force in India. All 
disputes arising out of or in connection with the present Agreement shall fall within 
the exclusive jurisdiction of the courts at Chennai in the State of Tamil Nadu. 
15. Contact Information 
For inquiries, support, or legal correspondence: 
Vcidex Solutions Pvt Ltd 
210, NSIC Software park, 
B24, Guindy Industrial Estate, 
Ekkaduthangal, Chennai- 600032 
Tamil Nadu, India. 
+91 90420 95030 
info@storyboardsystems.com 
www.vcidex.com 
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